Budget Seattle Tacoma International A Review: Pickup/Drop-off Excellent, Cleanliness Excellent, Customer Service Exc......

Ruby Ulysses

United States

Reviewed: Mon, Mar 13, 2017

About Budget: 6.0 /10

At the BUDGET counter at Seattle International Airport, I booked a Ford Expedition, but they didn't have the car. A female staff member at the counter asked us to wait, saying she needed to consult the manager for a replacement. We waited for 45 minutes. When we finally got to the parking lot, the car she gave us couldn't fit our luggage. I specifically booked the largest car, and she seemed unsure if the car would fit both us and our luggage. She didn't even offer a discount for giving us a smaller car. Luckily, the parking lot staff were kind and helped us pick a Toyota Sienna. Although the Sienna's performance doesn't match the Ford, it was a hassle to finally get a car at noon after arriving at 9 AM.

1 days rental

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Elton Croft

United States

1 days rental

Reviewed: Mon, Jan 1, 2024

About Budget: 2.0 /10

I returned the car with a full tank, but they claimed it was not full and charged me for 1.8 gallons (about 6.8 liters). They said the tank was 15.5 gallons when I picked up the car and 13.7 gallons when I returned it. Whether the rental company has the ability and time to accurately measure the fuel level is questionable. Even after the fuel nozzle clicks, you can still add a few more liters. They charged $9.9 per liter plus an 11.11% service fee. Extremely dissatisfied.

Armand Church

United States

1 days rental

Reviewed: Wed, Sep 29, 2021

“Seattle”

About Budget: 10.0 /10

Both pickup and drop-off are very convenient, no complicated procedures, impressed by the trust system in the US.

About QEEQ: 10.0 /10

Gilbert Amelia

United States

1 days rental

Reviewed: Mon, Jul 30, 2018

“Seattle”

About Budget: 2.0 /10

We waited for almost 2 hours to rent the car, even though there weren't too many people.

Bob Stowe

United States

1 days rental

Reviewed: Tue, Jun 26, 2018

About Budget: 6.0 /10

Did not buy insurance, reception was not happy, the reserved car was not available, switched from Edge to Murano, and charged an extra $121. Not sure what the charge was for. After multiple calls, nothing was resolved. Will stick with big companies in the future. Regardless of the English text on the online order, it doesn't matter. They simply don't acknowledge it.

Gabrielle Tuttle

United States

1 days rental

Reviewed: Mon, Oct 10, 2016

“Very Satisfied with the Outlet Shopping Trip”

About Budget: 10.0 /10

One staff member on my two rentals was excellent, but the other who tried to sell insurance and failed was quite unhappy, so it really depends on the person. Still better than Dollar.

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