Both pickup and drop-off are very convenient, no complicated procedures, impressed by the trust system in the US.

Although the car model was slightly different, the front desk explained it to me.

I did not use the car. The rental company said I could apply for a refund through the platform. The platform's customer service also confirmed this, but now I'm told it can't be refunded!

Great company with excellent customer service.

Everything else was excellent, the only issue was because it was raining. The store manager suggested we upgrade the car from the convertible we initially booked to a Jeep SUV. However, when we got to the parking lot, we saw the Jeep was also a soft-top and quite small. We went back to the store to request a change. Since the pre-authorization was already done, the manager tried to say there weren't any cars like the one we originally booked and suggested another upgrade. I mentioned I saw plenty of the original cars in the parking lot, but he insisted they were all reserved. Finally, I said if we didn't get the car we originally booked, we wouldn't rent from them. Only then, reluctantly, did he agree to give us the car we originally booked. Despite this, everything else was great; the rental point is conveniently located from the airport, return was quick, and the car was in good condition. However, it seems rental companies tend to mislead Chinese customers into upgrading. Hopefully, this can be improved in the future.