The actual rental cost was significantly higher than the online booking cost.

Short queue time, very friendly staff at the counter, no hard sell on insurance.

Picking up the car at Vancouver Airport is a trap. There’s an additional C$165.5 airport pickup fee, and various extra insurances. I rented the car for three weeks, and adding one more driver cost another C$324. These fees are not disclosed when booking online. It's really a rip-off. I already paid over C$8,000 in China, and had to pay another C$6,000 in Vancouver. There were no discounts at all! Poor experience.

The store didn't provide the car I reserved and gave me a Volkswagen instead. The mileage was high and the noise was loud.

The experience was terrible. There were constant upselling attempts during the rental process. They refused to give me a car unless I bought additional insurance. Eventually, they only gave me a Camry, the worst option in its class. They also didn't have the models they initially promised. The return process was extremely inefficient, and I still haven't received a return receipt or confirmation email. The accident handling was very slow. After an incident, I had to switch cars in Vancouver, but they said it was a U.S. car and refused to accept it upon return.