The car rental company staff was very casual when giving us the car, telling us to just pick any Jeep from a bunch. They didn't hand over a specific car with the keys, which I think is very irresponsible. The car had issues that were not noted on any form! Additionally, the car's system malfunctioned! The electronic key wouldn't open the car, and using the manual key triggered the alarm. With the help of locals, we waited for five hours for roadside assistance!

The service was quite good, and compared to other companies, Alamo offers decent value for money. The same model is cheaper than some well-known companies. The vehicle condition was also good. When I arrived, there was a row of cars, at least five or six to choose from freely. But usually, it's just a matter of picking the appearance and color. Haha.

At the Alamo car rental point on the Big Island, we were attended to by a female staff member. While her demeanor was consistently polite, she engaged in a somewhat intimidating manner of sales. There were three main upsells: first, the car model. She quickly realized that upselling to a larger model was impractical given our group size, so she moved on quickly. Second, the insurance. This was the most uncomfortable part for me as the website clearly states that it includes $20,000 in third party liability insurance. However, the saleswoman insisted that my reservation did not include this insurance. Instead, she claimed that if there were any third-party injuries or property damage, Alamo would only lend me $10,000 for compensation, which I would need to repay. She even mentioned that Chinese agents deceive consumers. Although I couldn't tell which side was truthful, it's clear that one must be lying. Please, clarify this matter further. She also tried to scare me with statistics about high traffic accidents and compensation amounts on the Big Island to sell me a full coverage package. Thirdly, she tried to sell me a tank of fuel, again using a scare tactic by saying the nearest gas stations to the airport are very far. However, I found a gas station quite close to the airport on my way back, and even after filling up, the fuel gauge still showed full when I returned the car.

I always choose Alamo, they're great.

ミニクーパーのオープンカーを予約し楽しみにしてたのですが、当日行くとミニクーパーは無いと言われGM車かマスタングから選べとかなりショックでした。 支払い時も現地の税金など聞いてないカテゴリが追加されて1万くらい高くて丁度デポジット分くらいだったのでデポジットから引かれるかと思ったら引かれず返却時に係員に聞いても契約書通りだからと言われ時間通りに返したのに早く返したから5ドル引いとくと言われただけでした。 色々と謎が多かったでので気持ちよくはなかったです。 車の使い方など係員に聞いてもあまりわかってなく色々触りまくって自分で分かったレベルでした。 以前借りたナショナルではこんな事なかったので今回の店がダメだったのかもしれないと思いました。 車もどれも傷だらけのボコボコばかりで海外なので気にはしませんでしたが、初めて借りるのであれば衝撃だと思います。 完全に今回の選んだ店はハズレでした。

特に悪くなく良かったです。