The Chinese language service is nice and very helpful. Changing the drop-off location was also smooth, but there was a charge that wasn't clearly explained over the phone. To expedite the process, I agreed to the charge. One uncomfortable point: I booked a Jeep, but at the counter, they said only Hyundai was available and recommended an upgrade. When picking up the car, they gave me a GMC...

I had reserved a Jeep Grand Cherokee, but upon arrival at the store, I was told it was unavailable. I was offered a Hyundai Santa Fe instead. Wanting an American car, I paid extra to upgrade to a Ford Mustang and specifically requested a V8 engine, which was confirmed. However, I received a convertible model with a V4 engine. Had I known it was like the domestic version, I wouldn't have paid to upgrade. I felt misled by the staff.

The clerk forcibly insisted that we buy third-party insurance, claiming it was required by California law. I checked online and found no such law. The Asian clerk began to stall and refuse to complete the transaction. I mentioned that I had rented a car from this Alamo location five days ago with no such requirement, and the clerk became hesitant but still did not verify the law with a manager or provide us with any documentation. The whole incident was very unpleasant. I hope that in the future, Zuzuche improves their system to inform renters in advance about necessary insurance requirements at the rental location, preventing forced sales.

Very good

Unclear insurance details!