Very satisfied

The staff's attitude wasn't great.

There are many people renting from Budget, and the queue can be quite long. No one speaks Chinese, which can be a bit challenging for us since our English is not very good. Luckily, all our orders and requirements were already on the Zuzuche website, so the staff just needed to confirm the order. Returning the car was easy; a staff member came over, scanned the car, and printed a receipt.

The staff were not very friendly.

Waited in line for over 20 minutes. Even though I had full insurance, they still tried to sell me additional insurance. The staff drove the car up front for pickup, which was convenient. Returning the car was also simple. The car was in good condition with an initial mileage of 22,500 miles. There are many gas stations near Hilo Airport.