The service was okay, but since it was my first time driving in the USA and I was unfamiliar with gas prices and how to refuel in the US, I didn’t choose to return the car with a full tank. From San Francisco Airport to St. Louis Airport is less than 400 kilometers, and according to the car type provided, we only used about 70% of a tank, but the rental company charged us $57.52 for fuel. At that time, this amount could fill more than two tanks. I raised this issue with the car rental customer service, but they said they couldn't handle it. In fact, it’s very easy to return the car with a full tank at U.S. airports. This is a reminder to other customers to avoid unfair charges.
The booking page indicated free cancellation, but when plans changed and I needed to cancel, I was informed there were conditions. Why not clearly state the cancellation policy when booking?
Early morning arrival at San Francisco International Airport, the Hertz counter had no staff, and the lot did not have the advertised Toyota 4Runner or Grand Cherokee, only a Santa Fe with weak power and unstable chassis.
The process is fast and convenient, and the car is in great condition.
About QEEQ:10.0/10
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