Big company, trustworthy

The car's interior was quite old and not very clean. The main issue was that the costs were unclear throughout the process. Using a credit card, I paid a deposit beforehand, another deposit at the store, and was charged an additional 180 euros when returning the car. In the end, I still didn't understand how much I paid in total!

Efficiency is a bit slow abroad

The car was not available that we requested. Took 3 tries to get a car that would work. Very disappointed.

Dislike: Found scratches on car when they noted it as a perfect car. It was late at night and therefore dark. Had to go out with a Rep to verify all the scratches that I found (scratches able to catch the fingernail deep) Drop off at Bologna was sort of unclear. Google maps takes you to wrong place. Just follow airport signs to car drop off.