There are insurance and towing upsells, but you can decline them.

The wait time was short, but we didn't get the selected car model. Three people in a business class vehicle were very inconvenient!

I specifically spent more to choose Hertz and selected a Highlander, but ended up with a Cherokee. Couldn't fit all the luggage, terrible experience, and very poor performance on mountain roads. Never choose Hertz's Highlander again; go for a Grand Cherokee from another rental company.

The attitude was okay, but they didn't explain key points about picking up and dropping off the car. They didn't escort us to check the car and just left the key for us to find it ourselves.

The staff at the front desk were nice when we picked up the car. The service was excellent. Returning the car was also simple. The staff in the parking lot checked for issues and confirmed the gas tank was full. They printed the receipt and we were able to leave.