Overall, the experience is very good. I have rented from Europcar many times, especially appreciating their 24/7 online customer service on the official website. This is very convenient.
When picking up the car, I was charged an extra 40+ AUD as an airport parking fee. Communicated with the rental company, but the issue was not resolved.
We thought we were getting a RAV 4, but they tried to give me a Mitsubishi asx, too small so we paid an upgrade to an outlander. When I asked about the Rav 4, they said that is not what I ordered.
Everything went smoothly, car was in great condition.
About QEEQ:10.0/10
Everything went smoothly.
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