Extra charges for car return, rude attitude from counter staff, currently in discussion, targeting non-English speaking Chinese people.

Leaving Calgary Airport, Hertz is right across the street, making it very convenient. There weren't many people in line, everything was orderly, and the staff were very friendly and provided excellent service. Very pleased!

The car was in excellent condition, almost new with only 6000 kilometers. We originally booked a Camry, but it was upgraded to a business class vehicle for free.

The return process in Edmonton was very good, but the pickup service in Calgary was not. It was entirely in English, and even though they saw I was Chinese, they didn't slow down their speech. The person tried to sell me insurance, and when I didn't buy it, he became unhappy, just tossed the keys to me and told me to find the car myself. I wasn't familiar with some of the car's details and switches, but they didn't come over to help even after I asked several times. They also suggested I upgrade to an SUV.

The wait time at pick up was too long. The competitor cleared the line whilst only two customers were dealt with by Herrz. The car condition was not as originally noted, but was rectified when brought to the attention of staff. We were 45 minutes later than planned leaving the Hire car park. The drop off process was very quick and seamless. The car was very comfortable and perfect for our trip. Staff were friendly and polite.

The booking platform was effective. Once booking made, however, I continued to see recommendations for my booked dates on the app.