The listing on the rental platform indicated it was a full-size SUV, but it wasn't actually. Previously, I had booked a Suburban with another rental company, which was also listed as a full-size SUV, so I thought they would be the same category, but it turned out to be much smaller. It's more suitable for four people plus luggage. The rental company kept pushing insurance even though I had already purchased full coverage. The service was slow, so I'll choose a bigger company next time.
When we arrived to pick up the car, the originally reserved Ford Escape was unavailable. I mentioned we were filming a show and needed a Ford vehicle, and they immediately upgraded us to a Ford Edge at no extra cost! Our English is not good, but Budget used a phone to translate English to Chinese for us! Very considerate!
Poor car rental experience. The counter staff kept pushing unnecessary refueling services, repeatedly asking about options, and the final amount included high service fees. Fortunately, after seeing the bill, the issues were immediately addressed and unnecessary services canceled.
It's very convenient to take the free airport shuttle bus directly to the car rental center.
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