Overall satisfied with the service.

I initially didn't notice it was an electric vehicle until I reached the counter. Since they required the car to be fully charged upon return and I feared I wouldn't have time to charge it then, I switched to a gasoline car, which cost an additional $45 per day. The rental company was not well-prepared; there were no cars available in the lot, and we had to wait for over an hour for cars to be delivered.

The service process was very organized. There was hardly any queue. The rental company recommended the EZPass in-state toll package, but it turned out to be unnecessary. We didn't travel that much, and part of it was out-of-state tolls not covered by the package. If you don't choose this package, you might actually spend less.

They may suggest upgrading your car or purchasing additional insurance, but make sure to ask everything clearly before deciding

Like: Fast friendly service
Dislike: That I bought insurance when I didn’t need it, the extra money I didn’t have to spend. Left my sunglasses in the car, hopefully able to get them back?