The Chinese staff at the Auckland city pickup location gave a biased explanation about the full tank, leading to misunderstanding. I didn't know I had to purchase a full tank when picking up the car. I thought I just needed to refill the amount used when returning. I returned the car with more than 80% fuel, but they didn't refund anything. This method is deceptive as the car rental company always benefits since no one uses up the entire tank.
They don't even deserve one star. It's a complete scam. I will never use this rental service again. Anyone who books a car may arrive a bit early to complete the process, yet they charged me over 600 RMB for just four minutes without informing me. It's extremely infuriating. The Chinese staff there would do anything for a commission.
The vehicle was pretty good, but the store charged a Credit/Debit Card Surcharge, which I didn't anticipate beforehand, resulting in an extra charge of 2.18 NZD.
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