Picked up the car early in the morning, no queue. The service was mediocre, the staff's attitude was neither warm nor cold. Couldn't find the handbrake and asked for help; although the staff seemed somewhat unwilling, they did help eventually. Overall, Australian officials tend not to be friendly towards Chinese, but local people are generally quite enthusiastic.
The attitude was poor. I booked a mid-size SUV but was given a small SUV, which couldn't fit all my luggage. The staff did not admit their mistake. After completing the paperwork, I had to wait a long time to get the car, claiming it was being washed. However, there were several mid-size SUVs available in the parking lot. The return location address was inaccurate; the GPS led us around for a long time. Additionally, there were no nearby gas stations, which was very inconvenient. Overall, it was a rather poor rental experience.
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