The first car I got was a Camry. After leaving the airport, I noticed the tire pressure was abnormal, so I returned to the counter to explain the situation. They immediately changed the car and even gave me a free upgrade. The service was very good.

Delayed for an hour because the car had no keys

Budget rental was really impressive! First, at pick-up: They initially didn't have the Tahoe model we booked, so they provided another SUV of the same class. When we saw a Tahoe in the garage, we asked the staff and they patiently helped us switch to the preferred model. During the rental period: Unfortunately, our car window was broken in San Francisco (no items were lost). We immediately contacted Budget customer service, and within 10 minutes they helped us with the registration and guided us on how to switch cars. That evening, we went to San Francisco airport and exchanged for another Tahoe. The process was quick and convenient. Since the insurance covered everything, there were no extra costs.

The counter staff were friendly and helpful.

Drop of was a nightmare. I was not able to find the point. Therefore I missed the evening. However the agent said that she were there in the office. We confused about where to part, an we not even checked the office as we though it is close. It was not, but we did not reach the office because we did not find the drop off parking lot.