A lot of unexpected problems for pick up and drop off.
F.Vilardebo
Portugal
Reviewed: Sun, Jun 2, 2019
About SURPRICE RENT A CAR:5.3/10
The car is okey, but the pick up isn’t at the airport, you have to wait for a van to pick you up and take you somewhere else, which made our drop off very complicated because we were far from the airport.
Getting to the pick up location was difficult. We had specified that we wanted a car that was at the airport, not offsite. This was disappointing and added an hour to the pick up time. There were not many signs, and only a small shuttle from the airport which meant a long wait. Once there, there was many additional costs that were not outlined in the original rental. Including a €35 fee for late pick up, which was really the company’s fault for taking so long to shuttle all the customers. Staff at the check in desk were rude, and short tempered when we asked them to repeat the details of the overage charges. They must understand in their line of work there will be a language barrier. The car itself was great, but would never rent from this company again. It ended up being just as much if not more than renting from a nicer company in the airport terminal, and not worth wasting time with rude staff and lugging bags across the airport.
Diffcultés de récupération du véhicule. Aucune aide de personnel. Problème administratif . Solution trouver au bout de 2h.
Personnel non chaland . Pas agréable . un regret d’avoir choisi surprice rent a car.
Difficultés de communication avec le personnel faisant mine de ne pas comprendre.
The car was very basic. Collection was long, we had to pay for a toll road box in the car and they held my credt card details incase there was any damage they could take up to €1500 which was a worry as my card was empty for my holiday. Also we took out insurance with another company which they told us was not really the right thing to do. The car had alot of marks and scratches and we was told we will be charged for any imperfection no matter how small. On the third day the engine management light, anti skid break and exclamation warning lights all came on. I contacted them and emailed images they said 'oh don't worry as the lights are yellow its ok if they change to red then they will collect it and we will have to go to the office by taxi and get another car" so it was a worry to be driving it with all the lights on. The whole experience was not nice, I would never use this company again.
“Best service in Portugal so far -thank you.eveything!”
About SURPRICE RENT A CAR:10.0/10
Like: Had a great time, loving Portugal, people and service Dislike: Nothing.
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Customer Service
A lot of unexpected problems for pick up and drop off.
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