The staff at Miami Airport were quite diligent and responsible. The contract was explained clearly, and there were no extra charges as rumored. The car pickup was also quite fast.
I bought the supplementary comprehensive insurance provided by Zuzuche. At the counter during pickup, they added the car rental company's insurance without even asking, charging over 30 dollars a day. Fortunately, I checked the bill and asked them to cancel it. Although the car was relatively new, it was poorly maintained. The interior wasn't very clean and had a lot of cockroaches. The car roof wasn't sealed properly, and when driving over 60 miles per hour, it made a noise like boiling water.
They did not use the agreement I had with Zuzuche, instead they presented a long document for me to sign, which included charges different from the rental agreement. They kept urging me to sign quickly while I was in line, otherwise it would be difficult to get the car. This caused me to pay over 100 dollars more.
This company is terrible. I booked for 15 days and when I picked up the car at Miami Airport, the staff asked if I wanted to upgrade the vehicle. I clearly said no. The vehicle I got was exactly the same model as the one I booked, but the contract showed an upgrade fee of $10 per day. Second, they asked if I wanted additional insurance. I told them my booking already included insurance and I didn't need any extra, but the staff still added two more insurances, totaling $394. My English isn’t very good, and when someone checked the contract, I found out about these unjust charges. The next day, I went to the store and the manager immediately acknowledged the mistake with the upgrade fee and canceled the insurance. This company takes advantage of people who aren't fluent in English by adding unnecessary fees. If you rent a car from this company, make sure you understand the contract clearly to avoid being scammed.
Esperamos bastante tiempo para recoger el auto. Sin embargo nuestro turno fue muy expedito. El vehículo en muy buenas condiciones, tal cual el anuncio.
About QEEQ:10.0/10
Excelente el sistema de protección de precios. Lamentablemente un día antes de la recogida me di cuenta que había puesto mal las fechas, sin encontrar mucha información, anule la reserva y la volví a tomar con las fechas correctas, lamentablemente más caro. Al llegar la factura me cobraron ambos arriendos, contacté al servicio al cliente y de inmediato me hicieron la devolución correspondiente. Ahora que se como funciona, volvería a usar sus servicios.
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