From San Francisco to Los Angeles, and then to Las Vegas, returning the car

The Chinese language service is nice and very helpful. Changing the drop-off location was also smooth, but there was a charge that wasn't clearly explained over the phone. To expedite the process, I agreed to the charge. One uncomfortable point: I booked a Jeep, but at the counter, they said only Hyundai was available and recommended an upgrade. When picking up the car, they gave me a GMC...

The rental and return process was very convenient. The car was in excellent condition with less than 16,000 miles. Picking up and returning the car at the airport was very easy.

Chinese-speaking service helped us resolve many issues, highly recommend.

The staff tried to sell us insurance during pickup. We didn't listen to his introduction, and as a result, we were given the wrong floor for car collection, causing us some trouble!

Sold an excessive insurance package at the counter without explaining details which I figured out at the drop off. In addition, changed the car model at the pick up lot. I was too tired after a long flight and didn’t want to waste my time complaining about. I will not use this company any more.