No matter what they try to sell you, just say no. But encountering a lousy company is really a waste

This rental company is a scam. We were attended by an African American woman. After we submitted our pick-up form, she insisted that we pay an additional $12 per day to get an SUV, otherwise, we would have to wait and couldn't get the car right away. We had already rented an SUV! Our scheduled pick-up time was 9:00 AM, but it was already 11:00 AM by then. After waiting for half an hour, she said the car was available but insisted we buy a $129 monthly toll pass. We called our friends in New York, who told us it was unnecessary as you can pay cash on the toll road, and we wouldn't need it for our short trip. In the end, we didn't buy it. In reality, during our four days in New York, Boston, and Philadelphia, we only paid less than $40 in tolls. Furthermore, the car we eventually picked up had been parked right there the whole time. They made us wait on purpose to scam us. Shameful.