The Calgary counter provided a car of a lower category! They even tried to persuade me to pay extra for an upgrade! Fortunately, I had not left yet and realized the scam in time. I returned to the rental point and after some discussion, I got the correct car. However, it still affected my schedule.

The car pick-up was quite good. They knew we had already purchased insurance and did not push us to buy more. However, during the drop-off, we were in a hurry to catch a flight and did not check carefully, resulting in an extra charge of around 10 Canadian dollars.

Convenient, fast, new car, good condition.

The staff at the Alamo rental location in Calgary were very good, patient, and meticulous.

They really misled me. I bought full insurance, but accidentally scratched the door a bit, and they demanded a 500 CAD compensation, saying full insurance only covers costs beyond 500 CAD.