Phuket-Phang Nga-Surat Thani-Chumphon-Hua Hin-Kanchanaburi-Ayutthaya-Phitsanulok-Sukhothai-Chiang Ma

Pretty good

The counter is right outside the airport, very convenient.

The staff are very patient and meticulous, they record all the old damages on the car during pickup and do the same during return. However, make sure you test the car thoroughly yourself. The wipers on the car I rented weren't working well, which is a concern during Thailand's rainy summer. Fortunately, the rental company noticed the issue with the wipers during return and didn't make a fuss. Also, since Thai people don't speak English very well, it's best to have a real-time Chinese-Thai translation app.

Arrived at the store at 5 AM on the 30th, but I had booked the car for 7 AM. The staff refused to give me the car earlier, so I had to wait in the airport for 2 hours. Also, there was no promised Chinese-speaking staff, only a Thai staff member who spoke English. They did not guide me to the pick-up point, just told me that it was near the 7-11 outside the airport. I was confused about the exact location and had to ask locals to find it. After approximately 10 minutes of waiting, the car finally arrived. This pick-up experience was very disappointing...

The car rental counter was easy to find, as the airport is quite small. The local customer service staff were very patient, even though my English isn't very good and their heavy accent made communication harder. In the end, I understood all the details clearly.