They directly charged a deposit of 4000 lira without informing us in advance. There was no clear indication that it was a charge rather than a pre-authorization, and we weren't given the option to choose the exchange rate. We only realized this later, resulting in us losing approximately 400 lira in fees.

The rental company's address was fake. Upon arriving at the airport in the morning, we called and were told to wait at the airport. After a long wait and multiple follow-up calls, they stopped answering altogether. We had no choice but to take a taxi to the address listed on the rental contract. The address turned out to be fake, with no such street number. Finally, after the taxi driver made a call, we managed to pick up the car from a car wash. The taxi fare cost us 300 lira. This company is completely unprofessional.

When I arrived in the airport sabiha Istanbul I found no office for the agency I contacted the company they told me we have your reservation but sorry no car available for you , You need to cancel your reservation, It was big surprise the company attitude And egnoranc although I came on time for pickup, Terrible experience with this company

I send emai and I got the reply they’re trying to help me for the refund or other bookings

bad customer services and full of lies, never trust this company and they over charge you.

Counter staffs were very friendly and kind. They all helped about everything thank you so much next time i am gonna rent with same company