There was no queue when picking up the car, it was just us, but the process was slow because they had to check a lot of information. Returning the car was relatively faster. It's the third day since we returned home, and we haven't received the deposit back yet, which is a bit concerning.
The car pickup process was smooth, mainly because I had all the necessary documents ready: passport, credit card, and a translated driver's license. It was done very quickly. Considering my long rental duration, they gave me a brand-new car with less than 8,000 kilometers on it. Returning the car was also very convenient. It was at the train station; I parked in the small square in front of the station, and the staff took pictures, signed the paperwork, and drove the car away.
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