Dubai, Abu Dhabi, Dubai

There was a slight delay because of an issue with the insurance. The app showed that basic insurance was included, but the car rental company's customer service said the price didn't cover insurance. Since the payment was made directly by credit card, contacting QEEQ customer service was difficult as it was midnight. The online customer service said that the deposit covered the insurance, which felt odd. In the end, it was still unclear what the situation was. The service speed was quite fast, and the car pick-up and return processes were not very complicated. After getting the car, there was a 15-minute window to exit the parking, otherwise, a parking fee would be charged.

The pickup process was very slow. Despite booking well in advance, my family and I had to wait for almost an hour early in the morning.

Only after arriving in Dubai did I realize that the website required a Visa single-branded card to pick up the car. I only had a dual-branded card with UnionPay, but thankfully, the store didn't make a fuss and handed over the car without any issues.

The service at the pickup and drop-off counter was average, but the inspection staff were okay. However, the service at several rental companies in Dubai (because they share the same office) was generally average. Avis and Sixt were slightly better.

The car rental company was great. I arrived early at 2 AM, and someone was there to assist me without any additional charges. Thumbs up!