Perfect driver attitude but arrived at the desk and the guy not there, an hour later looking for him, no apology whatsoever, makes life even more difficult no customer service skills available! Worst experience at a rental front desk, when checking the car, the driver lovely guy he knew i was frustrated so he was trying to keep things calm.
Only after arriving in Dubai did I realize that the website required a Visa single-branded card to pick up the car. I only had a dual-branded card with UnionPay, but thankfully, the store didn't make a fuss and handed over the car without any issues.
They charge my husband Credit Card Extra 50 Dirham without any legal reason or they refused to give us the car if we didn't pay this extra charges !?
Really very bad attitude using the Filipino Receptionist !!
About QEEQ:10.0/10
everything was good as per provided earlier thank you.
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