Will rent again.

In the contract, it's highly important to arrive at my pick up time on time. I actually got to the place a few minutes early and the staff informed they had no cars available and there were 5 people in front of me waiting on a car. I was offered no compensation for their overbooking and I was not informed that if you leave the state of New York, you MUSt pay a toll to get back in to the state (I opted to not get a toll tag because I had not planned to use the toll on my journeys from NY to NJ and back). The vehicle felt like it had not be serviced in a while as the brakes on the vehicle did not respond as quickly as they should. I would not recommend Advantage to anyone, even if they are the cheapest, which seems to be because they do not service their vehicles and overbook.

I enjoy the platform. I plan to use it for future rental car needs.

Front desk customer service employee fought with me. Not part of my conversation. They have contacted me about the issue. Very unprofessional. Terrible employees. Customer service means customer service.

Did not want to help with the issue and just kept brushing me off

They need to better educate renters on the likelihood of hitting toll roads & bridges so that the renter can make a better informed decision on whether or not to get the toll pass. As it stands, I felt as though they intentionally didn't well inform me so that they could charge higher rates for the tolls.

Advantage management did not adequately plan enough cars to fulfill their reservations. I waited 1 1/2 hours for a car.