We called to return the car the night before, didn't get an answer at the location, so tried the 800 number, to confirm that someone would be there to drop off the car. When I arrived all the doors were locked, even though online it said it closed at 8 pm, and it was 7:54 pm. There were other customers waiting in the parking lot who said they were supposed to pick up their car at 8 pm and couldn't get any answer. In calling back the 800 number the service was rude, and said it was 8:03 and the office was closed nothing she could do from Toronto office. In the morning I received a call asking if I could return the car early as they had a customer waiting. Very poor planning and experience with Routes.
My pickup time was longer than usual but was understandable! “Stuff” happens.... the gate was blocked by a malfunctioning vehicle. The staff was patient and apologetic for the inconvenience. I will rent again From Routes.
Like: good price, efficient. Dislike: We would rather pick up with full tank and return with full tank rather than return with 5/8 of a tank. How do you fill 5/8 of a tank?
Like: Staff gave great advice where to refuel vehicle near to drop off location
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View more >Dislike: We would rather pick up with full tank and return with full tank rather than return with 5/8 of a tank. How do you fill 5/8 of a tank?
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