Extremely dissatisfied. We purchased comprehensive insurance on the platform, but when we arrived at the store to pick up the car, they tried to sell us additional insurance which we didn't buy. The employee, who was a young Chinese expatriate, had a terrible attitude and displayed no sense of service. When we returned the car, there were scratches that we were unaware of (we had photos for record), and they scolded us loudly. We had insurance, so it should have been a straightforward claims process for us. However, they insisted on using a different vehicle model on the claims form than the one we actually used. When I raised the issue, they took back the rental form. Since we didn't understand the process, we didn't pay much attention at the time. After returning to China, they said we were being troublesome. They also mentioned that the discrepancy between the allocated vehicle and the order was because we got a 'special deal' car, not a new car.
“Easyrentcars are a good company which I often use”
About Lovetrip:8.0/10
Collected from airport ok but I felt rushed during checkin procedure
About QEEQ:9.0/10
I use easyrentcars often and think they are very good compare site. Price check has saved me money too. Customer service very helpful and prompt replies
Overall the car was good and new but booking was made for 8am pickup however we waited almost 3 hours for Rental office to open which delayed our short trip.
Location of rental pick was not easy to find.
“Car was broken when it’s given to us on the first day and there was no other car can be replaced.”
About Lovetrip:4.0/10
Car was broken when it’s given to us on the first day and there was no other car can be replaced. The car was temporary fixed so we drove it home and found it still broken the next day which caused we are unable to use this car for the entire trip!
Lovetrip doesn’t willing to provide full refund but only accept to refund first 2 days after several requests.
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