Satisfactory

Returning the car to a different location is not allowed, very frustrating. Refund the deposit

To be honest, the service from the Black staff was really average. We were the only customers, yet we had to wait for a long time with no apparent reason. The agent worked silently with a stern face, and when we asked a few questions, he seemed irritated. At the end, he tossed the car keys on the desk, mentioned where the car was parked and left. No one accompanied us to fetch the car, so we spent quite some time in the garage looking for it. It felt too casual.

The wait time for picking up the car was very long.

First: The car’s braking distance was too long, and I had an accident because of it. Furthermore, the follow-up service to the accident was not transparent. I detailed the accident process, but did not receive any update on the handling result, and 500 CAD was deducted from me. At pickup, the staff urged me to buy additional insurance, or else they required a 500 CAD pre-authorization. I chose the latter, and the staff seemed to know that the car had a higher probability of accidents. Additionally, other branches did not require the purchase of extra insurance.