When I arrived at the store, they used various reasons to tell me that the car model I reserved was not available, and I had to upgrade. Originally, it should have cost $500, but it ended up being $800. They said if I didn't upgrade, I would have to wait for 3 hours. Dollar company is really a rip-off. Initially, they said it was $1000. When I said that was too high and I could wait, they changed it to $800. There are too many hidden fees.

Pick-up and drop-off were very easy and fast, with no delays. There was a communication barrier with the staff during pick-up, which resulted in an additional roadside assistance insurance. After contacting QEEQ customer service and through their negotiation, the fee was successfully refunded.

An older Chinese guy at the counter first tried to persuade me to buy full insurance. After I refused, he insisted that I must buy an insurance, saying it was a must. I didn't think it through and agreed after calling the rental company to inquire, paying an additional $111.92 for the insurance. Two days later, I looked at the receipt and realized that the insurance was only potential insurance. Looking back at the email from the rental company, I felt deceived. I will never choose Dollar again!

Computers were a problem on the day and my order had to be processed manually which the staff did well but I still had to wait an unacceptable time in collecting and returning the car. I now have to go to additional effort to get my security deposit back unless this is something you can sort for me now? Otherwise I was told to ring a 1800 number.

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Counter staff was great he explained everything to us and made sure that we understood everything. No hassles at all.