No staff at the store, I couldn't pick up the car. Irregular charges, still not refunded.

The staff was not very friendly in their responses, and the child booster seat I rented for 6 days should cost AUD 40, but for some reason it turned into AUD 56.

There is a car rental counter right at the airport exit. You only need to provide your name to process the car pickup. The staff at the rental company are friendly. After filling out the necessary forms and providing the required information, you will receive the keys. The car can be picked up at a nearby parking lot with staff assistance. Returning the car at a different location was also smooth.

Very quick and easy process. Highly recommended!

The service staff provided detailed explanations. When our reserved vehicle was unavailable, they offered us an SUV at no significant price difference, which was quite nice. Returning the car was also very convenient; just park in the designated rental car spot at the airport and hand the keys to the rental company staff in the airport hall. Very convenient.