First: The car’s braking distance was too long, and I had an accident because of it. Furthermore, the follow-up service to the accident was not transparent. I detailed the accident process, but did not receive any update on the handling result, and 500 CAD was deducted from me. At pickup, the staff urged me to buy additional insurance, or else they required a 500 CAD pre-authorization. I chose the latter, and the staff seemed to know that the car had a higher probability of accidents. Additionally, other branches did not require the purchase of extra insurance.

I booked the car for 7:00 PM. Due to an early flight arrival, I reached the company's counter at 5:50 PM, but the attendant insisted on processing my rental at 7 PM. At 6:55 PM, they still asked me to wait for 5 more minutes. After a 15-hour flight, I really wanted to get the car and rest. They had cars available, and I could have returned the car earlier if I picked it up earlier. This company is not good. In my previous rentals, I could always pick up the car as soon as there was availability. I will avoid this company in the future if possible.

I booked a Toyota Camry online, but received a Kia Soul instead. They told me it's a similar type of car. However, the trunk was noticeably smaller and could not fit all our luggage, which took up space in the back seat.

Average

The car had 78000 km on the clock. There was a clear noise from the front when turned. I suspect the steering rack is worn. I would have expected a rental car not to have such issues. The counter staf were not aware of Platinum cover I had and tried to sell me additional cover.