The staff at the counter was slow, with only one person working there. They slowly took their time. The key issue was being told we'd have to pay $90 to pick up the car on time, otherwise, we'd have to wait in line for an hour and a half. In the end, we neither paid nor waited in line.

Be aware of the upsell on insurance at the store.

Long wait times at the counter, rude staff, persistent upselling, repeated insurance offers, misleading sales tactics

At the drop-off location, sign was not clear whether print-out receipt availabe or receipt in an E-mail only.

Like: I LOVED the cost, but the experience was amazing and easy. I will definitely go through your company and Hertz in the future for all my travels as long as they are like this one!