Satisfied

They handed me the car without a full tank, saying there was no time, and that it would be adjusted for the current fuel level. When I returned the car, they tried to charge me for a full tank, but I caught them and they removed the fee. Also, there was no luggage cover for the trunk when I picked up the car, and I wasn't aware it was supposed to have one. When returning the car, the staff said they didn't know if the other location had provided it, and planned to charge me for it as a loss. Overall, the car was in good condition, relatively new, but there were quite a few hidden charges. Make sure your English is fluent and be vigilant, or you could lose a few hundred pounds.

Very poor experience

The toll free number said it was okay to pick up the car 30 mins earlier... But the folks at the counter didn't release the car a minute sooner than booking time.

Everything exceeded my expectations. This was the absolutely best customer service at a car hire place I've ever experienced.