Vienna, Prague, Lake District

1. Our flight was delayed, and we were informed that our original vehicle was no longer available. We were required to pay an extra 18 euros per day to upgrade the vehicle, which does not comply with the contract terms. 2. The staff did not guide us to the vehicle, making it impossible to inspect the vehicle's condition on-site or to receive instructions on how to use the vehicle.

The booked car model was not provided, and we had to communicate with the counter. Despite the time it took, the final solution from the rental desk was acceptable.

After returning the car, I was charged an 86-euro cleaning fee. It might be because of the muddy rain. However, this is the first time I've encountered such a situation after renting cars multiple times. It feels like being ripped off, and despite sending an email requesting an explanation, there's been no response for a week.

After landing in Vienna, the car rental counter at the airport was not far. The process was relatively quick. I booked a Polo, but since they ran out of cars, they upgraded me for free to an Opel station wagon. Paid a 1200 Euro deposit, which was lifted the next day after return. Overall, very satisfied with the service, and the process was straightforward.

Not satisfied with the downgrade. Got a Ford S Max.