The booked car model was not provided, and we had to communicate with the counter. Despite the time it took, the final solution from the rental desk was acceptable.
After landing in Vienna, the car rental counter at the airport was not far. The process was relatively quick. I booked a Polo, but since they ran out of cars, they upgraded me for free to an Opel station wagon. Paid a 1200 Euro deposit, which was lifted the next day after return. Overall, very satisfied with the service, and the process was straightforward.
Many hidden fees, a lot of charges that are unnecessary. Extremely unhappy. The bill was vastly different from what was shown on the rental platform. Do not recommend this company.
Not satisfied with the downgrade. Got a Ford S Max.
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