The store didn't accept the translation document and required purchasing insurance to provide the vehicle. There was a mileage limit, and only after paying 2000 yuan was it unrestricted.
Very satisfied and quite professional. They explained various aspects and informed us about the trip. We traveled through Austria, Slovenia, and Croatia. They helped us purchase multi-country border crossing fees and Austrian and Slovenian highway passes. It was incredibly hassle-free. The Croatian highways operate similarly to domestic ones, where you take a ticket upon entering and pay when exiting. The entire trip went smoothly!
The service was very good, and the efficiency was quite high. However, after making the payment on the QEEQ platform, an additional 300 euros was charged on-site. The reasons given were: switching to an automatic transmission, cross-border fees, and highway service fees. Additionally, the car's performance on highways was relatively weak, with a noisy engine and slow acceleration. The car was relatively new, having been driven 15,000 kilometers at the time of pickup. It was previously mentioned that the car would be a Corolla Touring, but the actual car provided was a Suzuki Swace (though it is said these two models are almost identical).
All was very good. Smooth conduct by counter staff and very well managed.
About QEEQ:10.0/10
The car was new and in good condition. The counter staff was helpful and courteous. The pickup and drop off process was easy and quick, no waiting time. The price detector by Qeeq further reduced Euro 20 on the booking. Qeeq is the best website for car hire. Best rates and immaculate booking. Overall good experience. Highly recommended.
Overall, there weren’t any major downsides; it's pretty standard. However, this company doesn’t include highway toll tickets in the car, so you need to purchase them additionally from the staff. If you buy their full insurance, it costs 28 euros per day. It is recommended to get the full insurance directly from the rental company, as it is the same price as the domestic insurance provided by QEEQ, but can save you a lot of trouble in case of any issues. The car received was a compact Peugeot SUV. The trunk could fit two 26-inch suitcases, and more luggage would need to be placed on the rear seats. The mileage was over 20,000 km, so it was relatively new. It included driver assistance features, and overall, I was very satisfied with the car's condition.
Three months after returning the car, I suddenly received two charges, each 90 euros. I have no idea what these charges are for (I can guess it might be for violations or something similar, but there was no notification), and I don’t know if there will be more charges in the future. The company managed to keep deducting fees even after refunding the deposit. The entire process with Zuzuche felt utterly useless—they couldn’t answer any questions or resolve any issues. If I choose to rent through this platform, shouldn’t communication and reminders be properly handled? If it’s related to traffic violations, isn’t it Zuzuche’s responsibility to inform me? Otherwise, why would I rent here? Why not go directly to the official website? I will neither rent from this company again nor use Zuzuche in the future. If they continue deducting money, I will report them to the authorities.
Not recommended. The vehicle lacks power and has mediocre performance. Driving a manual is tiring. The car's condition is rather old, with scratches around it, and they even claimed I caused the scratches. Never pick up a car at night; make sure to take photos of the entire vehicle before driving.
“avoid Sicily By Car / Dryyve in Vieena they are cheap in offer but you pay double at the end!”
About Sicily By Car:5.0/10
At the time of pickup, the counter representative insisted that I either provide an International Driving Permit (IDP) or pay an additional 150 EUR for full coverage issued by your company. As a result, I had to order an online IDP, incurring an extra cost of 78 USD.
Upon returning the car, the receiving agent assured me that everything was in order. However, the next day, I received an invoice with additional charges totaling 90 EUR, including:
Out of Hours Charge (40.83 EUR): I had clearly stated in my booking that I would be returning the vehicle at night, and I was under the impression that this was already accounted for in the rental agreement. Therefore, I dispute this charge.
Austrian Vignette (10.33 EUR): This charge is understood and acknowledged.
Cleaning Surcharge (24.16 EUR): The car was returned in normal condition, with only unavoidable external dirt from rain and minor spotting on the floor mats. There was no excessive dirt or damage that would warrant an extra cleaning fee. I request clarification on the justification for this charge.
Given the above, I request a refund of the unjustified charges (Out of Hours Charge and Cleaning Surcharge) and a review of your policies to ensure transparent communication regarding fees at the time of booking.
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