When renting, they greeted us with a smile and said they could help with any issues. However, when a problem actually arose, they said they do not provide that service and charged an additional service fee starting from 100 euros.
The staff greeted us with smiles when we rented the car, and they were willing to help with any issues. However, when problems actually arose, they said those services were not provided and we'd need to pay an extra service fee starting at 100 euros.
All was very good. Smooth conduct by counter staff and very well managed.
About QEEQ:10.0/10
The car was new and in good condition. The counter staff was helpful and courteous. The pickup and drop off process was easy and quick, no waiting time. The price detector by Qeeq further reduced Euro 20 on the booking. Qeeq is the best website for car hire. Best rates and immaculate booking. Overall good experience. Highly recommended.
I was not clearly made aware in advance my booking was with Autounion. Missed initial collection at airport, pick up driver did not use our names. We were directed to wrong car and car we got had several dents and marks, not great condition externally. On drop off large Q of people and no one from Autounion speaking to tell us what was happening. Hard to park car due to busyness (cars everywhere) Once I approached a staff member they just took the keys and said that was car returned. No check on car made and no confirmation given on deposit refund. When I asked our return driver to airport they didn't no the refund procedure. Office tucked away round back of block all in all just didn't feel very professional.
Following the signs, it was easy to find Parkhaus 4 where the car rental company is located. Dryyve is a smaller player compared to Avis, Hertz, and Europcar, and their counter is at the very end of the hall. The good thing is that there was no queue. Note that only basic insurance is included, but they weren't pushy about selling extras. However, they didn't print my contract at first and had to get someone else to reprint it later. I was not very satisfied with the car they gave me—a worn-out Citroën C4 with Hungarian plates and 50,000 kilometers on it. The car was dirty, with dead insects on the headlights. The trunk can fit two 28-inch and one 20-inch suitcases, which is quite spacious. When you switch to sport mode, it performs OK on the highway and doesn't feel unstable at 150 km/h.
My credit card had issues and they wouldn't accept a cash deposit, so they refused to rent to me. Since it was prepaid, I ended up wasting the rental fee.
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