The car broke and we have to call 10 times different numbers explaining each time the issue.
Some people on phone were only speaking Thai !
We lost 4 hours in the hotel waiting for people coming to repair the car and could not do what planned !
We had no refund from the Europcar
The service was good, but the car was quite old, with 160,000 kilometers on it. Possibly due to the small engine displacement, climbing slopes in Xiangshan was almost laborious.
Excellent service, very attentive and responsible.
About QEEQ:10.0/10
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Customer Service
Very bad assistance in case of problems !
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