The wait time to pick up the car was extremely long. The car was in poor condition, the tires were misaligned, and it was not given to us with a full tank, making refueling very inconvenient when returning the car.

Communication in Chinese was smooth, and there were no extra insurance sales pitches. However, they charged over 90 for tolls, and the handling fee was surprisingly high at over 70, which seems quite excessive. Plus, I have no recollection of driving on any toll roads.

Service was acceptable

The store is far from the airport, shuttle service is not timely, the provided vehicle did not match the booked car category, the car was in poor condition with many visible damages, which led to disputes during return and even attempts to blame me for pre-existing damages

Car rental company did not have the specific car Audi Q5, even though booking says it is for specific car model. Nevertheless, counter staff offer free upgrade to Q7. Although he was holding the Q7 car key, but he cannot locate the Q7 in the car lots. In the end, I settled for a Volvo XC60 parked just right outside of the reception. To my surprise, the counter staff just blank out the printed text “Audi Q5” with correction tape on my rental agreement paper! And write over it “XC40”! He reasssured me this is fine. Now I know why the Q5 and Q7 are missing from the car park lot.