Our flight was delayed, and we arrived at the car rental place very late. They arranged a car to pick us up. We got a diesel Holden, which was excellent.
Externally Vehicle was washed prior to giving for rental but internally, It was smelly, seat all dirty marks; it needs good steam clean internally before renting out again. They put the fragrance to remove foul smell but it was not working enough, even I put brand new car fragrance but still the smell was present. Overall vehicle was on condition for driving but only disappointing this was this bad smell didnot allowed us to enjoy as much as we would have liked.
The car was quite old and made odd noises when braking.
Terrible customer service. Tried calling three different numbers for Aucar for pickup from the airport for, which none were answered for 15min.
Organised out of hours car drop off, but no one was waiting for us when we arrived.
About QEEQ:8.0/10
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