We had to wait at least an hour to pick up the car. When returning it, two employees tried to tell me the wheel rim was scratched, but it absolutely was not!
As soon as I parked the car and notified them, the two employees immediately went to the front left wheel with their phones, completely ignoring the rest of the car! When I refused to sign, they took the phone and talked in a corner.
Who checks for scratched wheel rims when renting a car? The car was perfectly fine throughout the rental period.
With many years of car rental experience, this was the worst incident ever, definitely a premeditated scam!
In the end, as I needed to catch the Eurostar, I asked them to call the police. They did not and just left!
The service attitude was very mediocre. The actual model provided was incorrect. Additionally, they claimed there was a small scratch on the wheel when we returned the car and wanted to charge us £156, which is several times the rental price. It's outright extortion! Such minor scratches don't need repair, and they couldn't prove there were no scratches before. They completely disregard reasonable customer complaints!
I have written separately to Green Motion.
I would NEVER use them again and will be recommending to any and everybody the same. The rental prices are low but they con you out of ridiculous sums of money for so called repairs. These people are bad
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