The staff outright refused our request to pick up the car one hour earlier without any room for negotiation. Their attitude wasn't great. I explained that we would return the car one hour earlier if we picked it up early, but the staff still refused and showed no flexibility at all.
No information provided on HGS sticker. Multiple phone calls and online chats gave conflicting information and in the end provided no help. No sticker on car, still not sure car was registered for HGS. Never received a green light when using tolls. Staff on return tried checking but in the end told us to go, that there will be no problem. Here hoping no fines come through. Otherwise car condition was good.
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