Overall positive - but problems with pick up on arrival
United States
Reviewed: Wed, Jun 5, 2019
About reach rental:7.2/10
Meet and greet service at las vegas airport - but didn't know that before arrival. And couldn't get through to mobile number in UK to arrange pick up when we arrived.
Otherwise good .
The car was extremely dirty and smelled awful. Our child got car sick, probably because of the smell. We specifically requested two child seats but only got one. We had to waste time going to Walmart to get another one. We tried to communicate with the platform twice to pick up the car between 9-10 AM, but the order on the app wouldn't go through, so we ended up picking it up at 8 AM and got delayed again...
The pickup location is far, there was no answer when I called to return the car, the place is hard to find, and customer service is unreachable. Very poor experience.
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Customer Service
Overall positive - but problems with pick up on arrival
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