Car wasn’t properly registered and I was pulled over by the police twice and threatened with a ticket each time. Car was eventually switched out but new car had bald tires that hydroplane in the wet and dry weather. I had to postpone and cancel destinations during trip. Gentleman that brought the vehicle to me and picked vehicle up was excellent.
This Zuzuche APP is a money trap. I canceled my order a week in advance, and it showed cancellation successful with an estimated refund time of 15 working days. Thinking the refund was processed, I didn't check further. Unexpectedly, the APP did not cancel my order, and it wasn't until the scheduled time that someone called to inform me to pick up the car. I said I had already canceled the order! When I contacted customer service, they refused to refund my money. Such garbage service, I will never use Zuzuche again and will warn my friends not to use it either.
The car was extremely dirty and smelled awful. Our child got car sick, probably because of the smell. We specifically requested two child seats but only got one. We had to waste time going to Walmart to get another one. We tried to communicate with the platform twice to pick up the car between 9-10 AM, but the order on the app wouldn't go through, so we ended up picking it up at 8 AM and got delayed again...
The pickup location is far, there was no answer when I called to return the car, the place is hard to find, and customer service is unreachable. Very poor experience.
The cleaning of the car was not good and we had a problem with the windshield washer, the water jet it wasn’t working and we had some problems with it in the trip.
About QEEQ:10.0/10
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