Long waiting times in line. I booked a mid to large SUV, and they gave me a RAV4, claiming it's the same category. After a strong protest, they reluctantly gave me a Ford Edge.
It's okay. Arrived half an hour early for normal pickup. No reserved sedan available on site, got swapped for an MPV. Not sure if it's considered an upgrade. Asked for an SUV but they wouldn't swap it for free. The car has 80,000 miles on it, overall the vehicle condition is decent.
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