Salt Lake City-Yellowstone National Park-Salt Lake City

American people are really helpful—After dropping off the car in Salt Lake City, I had a flight back to LA. Unfortunately, the GPS led us to a timed parking lot instead of the return lot. With less than two hours until the flight and an iron fence between us and the return point, I couldn’t show my parents how anxious I was. I jumped out of the car and searched for help in the deserted area. Luckily, a staff member appeared after a few steps and, after I explained the situation, she drove us to the correct drop-off point, hugged me, and told me not to worry before running back—such a heartwarming and memorable experience for my parents too!

Staff attitude was unfriendly

Queue and processing time were too long. We had to wait for more than an hour and a half despite being exhausted from the trip.

They provided us with a booster seat for our child at no extra charge.

Excellent service, the staff was very skilled.