The worst car rental experience I've ever had. Not only were they rude, but after paying the rental fee, they directly charged my card 998 euros as a deductible for insurance, claiming it was not a deposit. They said it would be refunded 12 to 15 business days after confirming the car was fine. I've rented from companies like Avis and Sixt before, and they usually just take a note of your credit card without charging a deposit. This company, however, charges your card immediately and doesn't refund upon return. You could barely find this clause in the rental contract. I wanted to switch rental companies, but they charged me since I didn't provide a PIN immediately. It felt like theft, especially since it was cash. If I weren't abroad and didn't want to ruin my trip, I would've called the police! I even contacted the rental platform's customer service, but only received standard replies saying everything would be fine and they'd report the issue. My question is, what if my credit card expires before I get my refund? Who covers that nearly 1000 euros?

This shop didn't mind me renting two cars under the same name as long as I had enough drivers with valid licenses. However, the charges were confusing. I booked through the mobile app, and the car rental platform pre-paid RMB 427 per car. The order showed I had to pay EUR 256.74 per car at the store, but I ended up paying EUR 286.5 per car along with a deposit of EUR 806 per car on my credit card. The deposit hasn't been refunded even after returning the cars, which caused my credit card to max out, forcing me to change names for car rentals in Crete and Santorini.

We appreciated the excellent service of the office staff.

The car exceeded my expectations in performance and size. The service staff had very extensive paperwork requirements, which I was prepared for. They had a poor selection of child seats, especially considering I was being charged a total of $140 Euros for their use, and were reluctant in assisting me with installing them. Additionally, they attempted to charge me for excessive cleaning, including a potential $250 Euro charge for vacuuming. I was able to clean the car manually after half an hour of elbow grease. They were very courteous and helpful otherwise, providing timely service to and from the airport, despite my error in understanding the voucher.

No problems at all. Car was excellent condition and worked perfectly. Only little bit comment about finding chania airport office, no signs where to walk.