Dissatisfied. Reserved a Toyota Kluger, but the counter said only Pajero was available. In the end, we got an Outlander. It was downgraded several classes. Originally, other companies offered Outlander at less than half the price of Enterprise, but we chose this company to get a Kluger. In the end, we still got an Outlander. Very unhappy.
The car was overbooked, had to wait for a few hours with no certainty if we would get a car, so we were forced to upgrade and pay extra for a larger seven-seater. I think the upgrade should have been free, not forcing us, the consumers, to pay more.
There's a error message pop up in the car but it did not affect the performance of the car. Informed the staff at Enterprise when I sent the car back and the guy was helpful and said they will sort it out.
“Great - except Easyrentcars did not tell me that I was collecting from Enterprise!!”
About Enterprise:8.7/10
Great service
About QEEQ:10.0/10
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