Weren't they supposed to have Chinese-speaking customer service? But it was all in English! If I hadn't seen the Chinese, I wouldn't have booked through Zuzuche. It turned out to be cheaper locally!

Overall, the pick-up and drop-off were smooth, though I had to spend 10 minutes to find the representative from Europcar and another 15 minutes to complete the paper work. It would have been great had the representative informed me about the nearest petrol station, from where I could fill the fuel tank and drop-off the car. I came all the way to the drop-off point, but couldn't find any fuel station on my way; Had to search for fuel stations and go back again, to fill petrol, wasting precious 20 minutes in the process and also ended up paying fine to the airline, for delayed check-in.

Overall booking process and communication were good.

Good assistance, but unclear on insurance conditions. Finally solved after long discussions.

The staffs were helpful and efficient. They were holding our name at the airport arrival hall which made us fspot them easily. Cars were clean. Pleasant experience!

Like: Explore and experience urself, you definitely will come again...
Dislike: The car back storage door can't open in front of the front seat. Need to repair before sending to customer.