The only issue I had was the price of an 'admin fee' for handling a fine I received. I feel it was very very expensive for sending an email to me, 84GBP is a rip off!
The actual car was great in every way and I will use Green Motion again
The staff were not British, had very heavy accents, which made it hard to understand them. They were unprofessional and did not offer any explanations or suggestions. The rental cost shown was £231, but I ended up paying £780.95. They required an additional £440 for insurance (for 2 people) and £110 for a second driver. A Visa card without the UnionPay logo was needed for payment, which was a bit frustrating.
“Easyrentcars perfect, Green Motion below expectations”
About GREEN MOTION:5.7/10
Staff were very slow in taking care of customers; their main objective was to scare and bully you into as many additional insurances as possible, ignoring completely the coverage already subscribed to at the booking.
Not helpful their policy to hand over the car with an (almost) empty fuel tank and expecting it back with the same level.
On the positive side: The car I had booked was also the one I got - which is rather exceptional.
About QEEQ:10.0/10
Very easy and user-friendly as a platform.
The automatic price-drop alert worked perfectly and actually saved me money.
Very satisfied in every respect.
The counter staff in particular Mr a Patel was very rude. I've emailed a complaint to Green motion regarding what ID is required. On their website & on the recorded information when you call the branch they state you only need a driving licence & proof of address, I didn't arrive on a flight. I had to return back home to get my passport a 40 mile round trip.
The car itself was great. The exterior was not perfectly clean on pickup and may be the result of storing cars in an unsealed yard. There are no numbered parking bays. Finding your hire car can be tricky. The office directions were casual to non-existent but one of the yard staff kindly located the car for me. There is no designated place for car return, forcing hirers to cruise the yard looking for an available space to leave the vehicle. Overall it was great value for money and the service okay for the price paid.
About QEEQ:10.0/10
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Great vehicle, great price!
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