From Christchurch to Queenstown.

We needed to install a child seat when picking up the car. The staff told us we had to do it ourselves, and their child seat was extremely difficult to install. I asked why they couldn't help, and they said it was company policy because if anything happened to the child, they would be held responsible. It was frustrating. I asked if they could at least guide me, but they said no as it also involved liability issues. In reality, it was clear they just didn't know how to install it. How can you work in this field and not understand your own product? They just used weak excuses to brush me off. I told them I would take full responsibility if something went wrong and asked them to simply guide me, but they still refused and had a terrible attitude. They acted completely unprofessional and uninterested in their work. Additionally, when returning the car, their location had not been updated on the platform. We went to the old location and couldn't find it. We called and found out they had moved to a new location. The directions to the new location were also incorrect, and it took us over thirty minutes to find it. Our flight was about to take off, and their phones were constantly busy, with no response on WeChat either. Eventually, we asked another Chinese person and luckily found it tucked away in a corner. We were in a huge rush for our flight. We had less than an hour to get to the airport and board, so there was no time for a proper handover check. Whatever they claimed, we just accepted. They said we scratched the car, and we couldn't argue because there was no time. We had started three hours early, but thanks to their mistakes, we ended up running frantically with our child falling over and getting hurt.