The pickup and driving experience were generally normal, but there were many unpleasant issues during the return. I wanted a refund for the unused days as I returned the car two days early. From another perspective, since it was a prepaid booking (which I found out through communication with the platform customer service), there was no clear refund policy. What truly frustrated me was the car rental company's uncooperative attitude. When communicating with the rental platform's customer service, they promised to provide a proof document but did not follow through. The invoice that was supposed to be emailed within three days also didn't arrive, and the attitude during the discussions was not good. Communication points never aligned, and they kept emphasizing their position as a sub-agent of SurPrice, stating that refunds require multiple levels of agent communication. While I understand the need for communication, SurPrice did not assist within its capacity. One of the responsible persons I was communicating with eventually disappeared, which was very unpleasant! This reflects the issue of too many agency levels between the platform and the final rental company. Supervision is necessary!
I was told in my country that all necessary documents for vehicle border crossing were prepared, but upon arrival, I was informed that the documents were not ready due to missing materials.
There is no dedicated counter, the car was delivered to the parking lot. The staff had a good attitude.
Pay for Car Rentals with Crypto
In addition to credit and debit cards, you can now pay for online car rentals with cryptocurrency! Bitcoin (BTC), Ethereum (ETH), and Bitcoin Cash (BCH) are accepted. Curious about how long a Bitcoin transaction takes or how to pay with Bitcoin? Read our FAQs for more details.
Planning to rent a car on your next journey? Subscribe to Get $100 coupons for new users!
Please enter a valid email address
Know our privacy policy - you can easily unsubscribe any time!
This site uses cookies. By continuing to browse the site, you are agreeing to our use of cookies. You can disable cookies at any time within your browser settings.OKRead More
Relevant Reviews on SURPRICE RENT A CAR in Georgia
Gladys Sainsbury
-
-
-
-
View more >Regina Green
-
-
-
-
View more >Cara Garden
-
-
-
-
View more >Beatrice Daisy
-
-
-
-
View more >Sandy Madge
-
-
-
-
View more >